Policy & Legal

If you have questions about any of these notices, please reach out to us.

Return & Exchange Policy

Last updated: May 15, 2026

Start a Return

  • Thank you for shopping with Raelles Atelier. As always, we hope you are happy with your purchase. However, if you are not completely satisfied with your item(s) for any reason, you may return them to us in like-new condition for a full refund, store credit, or to make an exchange within 30 days of their delivery to you. If after 30 days you decide to make a return, certain items may be eligible for an exchange or store credit for up to 60 days after their delivery to you. Please see below for more information on our policies.

    If you have any questions concerning our return policy, please contact us at info@raelles.com.

  • Conditions

    All returns must be initiated within thirty (30) days of their delivery to you in order to qualify for a full refund to the original payment method. In the case of in-person purchases, returns must be initiated within 30 days of their purchase date.

    If a return is initiated within 30 to 60 days from the delivery or purchase date, certain items may still be eligible for an exchange or store credit. Discontinued and custom-order products are exempt from this offer.

    Returned items must be in new or like-new condition, with all original tags and/or labels either attached to or included with the returned items. Every return is required to be received and approved by our Returns Department before a refund, exchange, or store credit can be issued.

    Receipts are nolt required to make a return or exchange, but including one is strongly recommended in order to shorten your processing time.

    Exceptions

    • Custom Made items are FINAL SALE and cannot be returned for any reason.

    • Discounted items are FINAL SALE and cannot be returned for any reason.

    • Digital Products are FINAL SALE and cannot be returned, refunded, or exchanged for any reason due to their downloadable nature. If you are experiencing issues with a Digital product, contact us at help@raelles.com for troubleshooting assistance.

    Please Note:

    • We reserve the right to deny any return for any reason. In some cases, we may offer an alternate resolution to your return request such as a partial refund for heavily used items.

  • The Return Process

    To return an item, please submit the form on this page to obtain the return address and a unique return merchandise authorization number (“RMA Number”). The return address can also be obtained by referring to your Order Confirmation Slip or by emailing customer service at help@raelles.com.

    After receiving this information, place the item(s) you are returning and any corresponding paperwork you may have (a receipt, invoice, order confirmation slip, or other proof of purchase) securely in either their original packaging or another postal-approved mailer. Be sure to send your items back to us with the RMA number written clearly and legibly on the outside of the package.

    After receiving your return and inspecting the condition of your item(s), we will process your request. Once your request has been accepted, you will be given your refund, exchange, or store credit (whichever resolution method you chose).

    Resolutions

    When you return any item(s) to Raelles Atelier, you have your choice between one of the following resolutions:

    • a full refund to your original payment method,

    • a full refund in the form of store credit, or

    • an exchange of equal value.

    Read the below sections for more information on these options.

    Please Note:

    • Custom-made and digital products, as well as sale items, are FINAL SALE and are NOT eligible for return for any reason.

    • Our shipping and receiving department will REJECT any item(s) returned without the designated RMA Number written legibly on the packaging in which they are mailed. Please be advised that refunds CANNOT be issued in these cases.

    • At this time, customers are responsible for all return shipping charges. We strongly recommend you use a trackable method to mail your return.

  • If you opt for a refund, we will notify you via email once we approve your return. Your refund will be issued to your original payment method immediately upon approval. Refunds may take 1-2 billing cycles to appear on your bank or credit card statement, depending on your banking institution or credit card company. We will notify you by email when your return has been processed.

    Please Note:

    • Original delivery costs are non-refundable.

    • Our shipping and receiving department will REJECT any item(s) returned without the designated RMA Number written legibly on the packaging in which they are mailed. Please be advised refunds CANNOT be issued in these cases.

  • If you decide to exchange your unwanted item(s), you will be notified via email once we process your request. Once your return is received and accepted, you will be sent a voucher equal in value to the item(s) returned.

    You will also receive an extra voucher for free shipping in addition to your original exchange voucher as a thank-you for giving us another chance.

    These vouchers can be used together on the same order, or separately if you wish to save one for a later date. Neither will expire.

    Please Note:

    • Exchanges on eligible products are only available for orders shipped within the US. International orders are not eligible for exchanges at this time. If you placed your order internationally, please return your item for a refund or store credit and place a new order.

    • Orders placed using Afterpay, Klarna, or paid in full with store credit are not eligible for exchange. If you used one of these payment methods, you will either receive a refund or store credit for your return.

  • If you choose store credit for your return, we will send a notification to your email once your request has been processed and accepted. You will receive your credit voucher in this email immediately upon approval.

    You will also receive an extra $5 in addition to your original store credit amount as a thank-you for giving us another chance. Your credit voucher will not expire.

  • We do our best to ensure your order is delivered to your door in perfect condition. Please inspect your order upon arrival and contact us‍ immediately if your item(s) are defective or damaged, or if you received the wrong item(s). We promise to make things right and send you a replacement at no extra cost to you.

    Please Note:

    • Any item(s) claimed to be defective, damaged, or incorrect are required to be returned and approved by our Returns Department before a refund, exchange, or store credit can be issued.

    • We will pay for the shipping on replacement items. Original delivery costs are non-refundable, even for damaged, defective, or incorrect items. At this time, customers are responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Jewelry Servicing Policy

Last updated: March 15, 2026

Request a Service

  • Thank you for shopping with Raelles Atelier! As always, we hope you love your purchase, but we know that jewelry doesn't last forever.

    We offer lifetime jewelry repairs and cleanings for all our handcrafted pieces as part of our Happiness Guarantee! Never stress about wear and tear again. Just return your favorite jewelry to us for servicing, and we’ll send it back to you looking like new!

    We also offer jewelry readjustments, and this service is complimentary for jewelry purchased within the past 12 months. Send your piece in, and we will rework it to fit you perfectly at the highest level of comfort.

    If you have any questions concerning our return policy, please contact us at help@raelles.com.

  • Repair Conditions

    Feel welcome to send in any jewelry item for a qualified repair, regardless of when the purchase was made.

    ALL items sent in for repairs must have been originally purchased from Raelles Atelier.

    Qualified repairs include but are not limited to: chains, clasps, jump rings, earring findings, and materials of the like that have been broken or tarnished, have become defective or lost, or have sustained similar wear-and-tear damage.

    The Repair Process

    To return an item for repairs, please submit a ticket on this page to obtain the return address and a return merchandise authorization (RMA) number. (The return address can also be obtained by referring to your Order Confirmation Slip or by emailing customer service at service@raelles.com.)

    After receiving this information, place the item(s) you are returning, and any corresponding paperwork you may have (a receipt, invoice, order confirmation slip, or other proof of purchase) securely in either their original packaging or another secure mailer, and send your items back to us with the RMA number written largely and legibly on the outside. Learn more about making a return.

    You will receive an email from us when we receive your item(s) and another one when we ship them back to you after the necessary repairs have been made.

    Please Note:

    • Our shipping and receiving department will REJECT any item(s) returned without the designated RMA Number written legibly on the packaging in which they are mailed.

    • At this time, customers are responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

    Exceptions

    Please note the following exceptions to our repair service:

    • Embellishments and adornments CANNOT be replaced through the repair process. This includes but is not limited to charms, pendants, beads, stones, and crystals.

    • Only HANDMADE items qualify for repairs.

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Privacy Policy

Last updated: May 15, 2026

  • This Privacy Notice for Raelles Atelier ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

    • Visit our website at www.raelles.com or any website of ours that links to this Privacy Notice

    • Engage with us in other related ways, including any marketing or events

    When you visit our website http://www.raelles.com (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
    If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

    This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing, or events.

    Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please send an email to help@raelles.com.

    Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

    Questions or concerns?

    We are committed to protecting your personal information and your right to privacy. Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at atelier@raelles.com.

    Summary of Key Points

    What personal information do we process?
    When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

    Do we process any sensitive personal information?
    Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

    Do we collect any information from third parties?
    We do not collect any information from third parties, nor do we ever plan to.

    How do we process your information?
    We process your information to provide, improve, and administer our Services, to communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your express consent. We process your information only when we have a valid legal reason to do so.

    In what situations and with which types of parties do we share personal information?
    We may share information in specific situations and with specific categories of third parties. We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

    How do we keep your information safe?
    We have adequate organizational and technical processes and procedures in place to protect your personal information. We work hard to keep your data private. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

    What are your rights?
    Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

    How do you exercise your rights?
    The easiest way to exercise your privacy rights is by visiting this page, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

  • In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

    If you are located in the EU or UK, this section applies to you:

    The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

    • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

    • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

    • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

      • Send users information about special offers and discounts on our products and services

      • Analyze how our Services are used so we can improve them to engage and retain users

      • Support our marketing activities

      • Diagnose problems and/or prevent fraudulent activities

    • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

    • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

    If you are located in Canada, this section applies to you.

    We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

    In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

    • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way

    • For investigations and fraud detection and prevention

    • For business transactions provided certain conditions are met

    • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim

    • For identifying injured, ill, or deceased persons and communicating with next of kin

    • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse

    • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province

    • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records

    • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced

    • If the collection is solely for journalistic, artistic, or literary purposes

    • If the information is publicly available and is specified by the regulations

    • We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments

  • Personal Information You Disclose to Us

    In Short: We collect personal information that you directly provide to us.

    We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and services, and when you participate in activities on the Website or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect may include the following:

    Personal Information Provided by You
    We collect names; phone numbers; email addresses; mailing addresses; usernames; passwords; debit/credit card numbers; billing addresses; birthdays; and other similar information.

    Payment Data
    We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe - payment processing services. and Sift - fraud monitoring and detection services.. You may find their privacy notice link(s) here:

    All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

    Automatically Collected Information

    In Short: Some information such as your Internet Protocol (IP) address and/or browser and device characteristics - is collected automatically when you visit our Services.

    We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

    Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookies Policy.

    The information we collect includes:

    Log and Usage Data
    Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

    Device Data
    We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

    Location Data
    We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

    Google API

    Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

  • In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

    We process the personal information for the following purposes listed below. We may also process your information for other purposes only with your prior explicit consent.

    We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

    • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

    • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

    • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

    • To post testimonials. Sometimes, we post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update or delete your testimonial, please contact us at atelier@raelles.com and be sure to include your name, testimonial location, and contact information.

    • To request feedback. We may use your information to request feedback and to contact you about your use of our Website.

    • Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.

    • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

    • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

    • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see What Are Your Privacy Rights? below.

    • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

    • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

    • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

    • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.

  • In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

    Vendors, Consultants, and Other Third-Party Service Providers
    We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

    The categories of third parties we may share personal information with are as follows:

    • Data Analytics Services

    • Finance & Accounting Tools

    • Order Fulfillment Service Providers

    • Payment Processors

    • Website Hosting Service Providers

    We also may need to share your personal information in the following situations:

    • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

    • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

    • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

  • In Short: We may use cookies and other tracking technologies to collect and store your information.

    We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

    We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

    To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section Do United States Residents Have Specific Privacy Rights?

    Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

    Google Analytics

    We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Remarketing with Google Analytics, Google Display Network Impressions Reporting and Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit this page. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. You can also opt out of The Network Advertising Initiative through this link, or for mobile device settings, this link.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

  • In Short: We may transfer, store, and process your information in countries other than your own.

    Our servers are located in the United States. Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see When & With Whom Will We Share Your Information? above), including facilities in the United States, and other countries.

    If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Policy and applicable law.

    European Commission's Standard Contractual Clauses

    We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Standard Contractual Clauses can be provided upon request. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.

  • In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

    We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period of time in which users have an account with us.

    When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

  • In Short: We aim to protect your personal information through a system of organizational and technical security measures.

    We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, the transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

  • In short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.

    We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at atelier@raelles.com.

  • In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

    In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section How Can You Contact Us About This Notice? below.

    We will always consider and act upon any request in accordance with applicable data protection laws

    If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
    If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

    Withdrawing Your Consent
    If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section How Can You Contact Us About This Notice? below.

    However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

    Opting Out of Marketing and Promotional Communications
    You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, contacting Raelles Atelier by email at help@raelles.com, or by contacting us using the details provided in the section How Can You Contact Us About This Notice? below.
    You will then be removed from the marketing lists with no questions asked. However, we may still communicate with you - for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

    Account and Data Information
    If you would at any time like to review or change the information in your account or terminate your account or data, you can:

    • Log in to your account settings and update your user account. View more details here.

    • Contact us by email at help@raelles.com.

    Upon your request to terminate your account or data, we will deactivate or delete your account and information from our active databases. However, we may retain some anonymized information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with applicable legal requirements.

    Cookies and Similar Technologies
    Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices.

  • Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

    California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

  • In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More detailed information is provided below.

    Categories of Personal Information We Collect (and have collected in the past 12 (twelve) months)

    • Identifiers: Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name.

    • Personal Information as Defined in the California Customer Records Statute: Name, contact information, education, employment, employment history, and financial information.

    • Protected Classification Characteristics Under State or Federal Law: Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data.

    • Commercial Information: Transaction information, purchase history, financial details, and payment information.

    • Sensitive Personal Information: Debit or credit card numbers.

    Categories of Personal Information We DO NOT Collect (and HAVE NOT collected in the past 12 (twelve) months)

    • Biometric Information: Fingerprints and voiceprints.

    • Internet or Other Similar Network Activity: Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements.

    • Geolocation Data: Such as your device location.

    • Audio, Electronic, Sensory, or Similar Information: Images and audio, video or call recordings created in information connection with our business activities.

    • Professional or Employment-Related Information: Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us.

    • Education Information: Student records and directory information.

    • Inferences Drawn from Collected Personal Information: Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics.

    We only collect sensitive personal information, as defined by applicable privacy laws or the purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You may have the right to limit the use or disclosure of your sensitive personal information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

    We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

    • Receiving help through our customer support channels;

    • Participation in customer surveys or contests; and

    • Facilitation in the delivery of our Services and to respond to your inquiries.

    We will use and retain the collected personal information as needed to provide the Services or for as long as the user has an account with us.


    Sources of Personal Information

    Learn more about the sources of personal information we collect in the section titles What Information Do We Collect? above.

    How We Use and Share Personal Information

    Learn more about how we use your personal information in the section titled How Do We Process Your Information? above.

    We collect and share your personal information through:

    • Targeting cookies/Marketing cookies

    • Beacons/Pixels/Tags

    Will your information be shared with anyone else?

    We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section titled When & With Whom Will We Share Your Information? above.

    We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

    We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:

    The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under the section titled When & With Whom Will We Share Your Information? above.

    Your Rights

    You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

    • Right to know whether or not we are processing your personal data

    • Right to access your personal data

    • Right to correct inaccuracies in your personal data

    • Right to request the deletion of your personal data

    • Right to obtain a copy of the personal data you previously shared with us

    • Right to non-discrimination for exercising your rights

    • Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California's privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

    Depending upon the state where you live, you may also have the following rights:

    • Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)

    • Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)

    • Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)

    • Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut)

    • Right to review, understand, question, and depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Connecticut and Minnesota)

    • Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)

    • Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

    How to Exercise Your Rights

    To exercise these rights, you can contact us, email us at help@raelles.com, or visit this page.

    Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

    Request Verification

    Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

    If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

    Appeals

    Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at atelier@raelles.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

    California “Shine The Light” Law

    California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section titled Basic Privacy Information above.

  • In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

    We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

  • Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit this page.

Cookies Policy

Last updated: May 15, 2026

  • This Cookie Policy explains how Raelles Atelier ("Company", "we", "us", and "our", "Website") uses cookies and similar technologies to recognize you when you visit our website at www.raelles.com. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

    In some cases, we may use cookies to collect personal information, or details that may become personal information if we combine them with other details.

    If you have any questions about our use of cookies or other technologies, please email us at atelier@raelles.com.

    Changes & Updates

    We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please, therefore, re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

  • Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used by website owners in order to make their websites work or to work more efficiently, as well as to provide reporting information.

    Cookies set by the website owner (in this case, Raelles Atelier) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g. like advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

  • We use first and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics, and other purposes. This is described in more detail below.

    The specific types of first and third-party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit)

  • You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Preference Center. The Cookie Preference Center allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

    The Cookie Preference Center can be found in the cookie preferences notification banner and at the bottom of our website footer. If you choose to reject cookies, you may still use our Website though your access to some functionality and areas of our Website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.

    The specific types of first- and third-party cookies served through our Website and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

    Essential Website Cookies
    These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.

    Name rc::a
    Purpose Used to track and analyze user behavior to distinguish humans from bots or automated software.
    Provider www.google.com
    Service reCAPTCHA
    Type html_local_storage
    Expires in Persistent

    Performance and Functionality Cookies
    These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.

    Name test
    Provider www.raelles.com
    Type html_local_storage
    Expires in Persistent

    Analytics and Customization Cookies
    These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customize our Website for you.

    Name p.gif
    Provider p.typekit.net
    Type pixel_tracker
    Expires in Session

    Name s7
    Purpose Gather data regarding site usage and user behavior on the website.
    Provider www.raelles.com
    Service Adobe Analytics
    Type html_local_storage
    Expires in Persistent

    Name crumb
    Purpose The crumb cookie is used in order to recognise a computer when a user visits our website. It also prevents cross-site request forgery.
    Provider www.raelles.com
    Service Showtime Analytics
    Type server_cookie
    Expires in Session

  • How can I control cookies on my browser?

    As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information. The following is information about how to manage cookies on the most popular browsers:

    In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:

  • Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an e-mail including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

  • Websites may also use so-called "Flash Cookies" (also known as Local Shared Objects or "LSOs") to, among other things, collect and store information about your use of our services, fraud prevention, and other site operations.

    If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

    Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

  • Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.

Terms of Service

Last updated: May 15, 2026

  • We are Raelles Atelier ("Company," "we," "us," "our"), a designer jewelry maison registered in Kansas City, Missouri.
    We operate the website www.raelles.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, “Our Services").

    If you have any questions or concerns about this notice, feel free to contact us by phone at 8164375222, by email at atelier@raelles.com, or by mail to 1121 E 28th st, Suite E3, Kansas City, MO 64109, United States.

    These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you"), and Raelles Atelier, concerning your access to and use of our Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.

    The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services without a guardian’s permission.

    IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

    Changes & Updates

    We will provide you with prior notice of any scheduled changes to the Services you are using via email. The modified Legal Terms will become effective as stated in the email message upon posting or notifying you by atelier@raelles.com. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

    Governing Law

    These Legal Terms and your use of our Services are governed by and construed in accordance with the laws of the State of Missouri applicable to agreements made and to be entirely performed within the State of Missouri, without regard to its conflict of law principles.


    We recommend that you print a copy of these Legal Terms for your records.

  • The information provided when using our Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access our Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

    Our Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

  • Our intellectual property

    We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

    Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

    The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

    Your use of our Services

    Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

    • access our Services; and

    • download or print a copy of any portion of the Content to which you have properly gained access.

    solely for your personal, non-commercial use or internal business purpose.

    Except as set out in this section or elsewhere in our Legal Terms, no part of our Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

    If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: atelier@raelles.com. If we ever grant you permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

    We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

    Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

    Your submissions

    Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

    Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about our Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

    You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:

    • confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit through our Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;

    • to the extent permissible by applicable law, waive any and all moral rights to any such Submission;

    • warrant that any such Submission(s) are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and

    • warrant and represent that your Submissions do not constitute confidential information.

    You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party's intellectual property rights, or (c) applicable law.

  • User Representations

    By using our Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

    If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

    User Registrations

    You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password.

  • We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on our Services. However, with our items being handcrafted, we do not guarantee that the colors, features, specifications, and details of the products posted will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.
    Please keep in mind many of our products are made with crystals, gems, stones, and other natural materials, all of which may vary in color, shape, size, texture, etc. from the photographs featured online.
    All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

  • We accept the following forms of payment:

    • Credit or Debit Card Visa®, MasterCard®, American Express®, Discover®, Diners Club®, Japan Credit Bureau®, China Union Pay®, and Cartes Bancaires®.

    • Raelles Atelier Gift Card

    • Digital Wallet Apple Pay®, Google Pay®, Stripe Link®, PayPal® and Venmo®.

    • Installments Klarna® and Afterpay®.

    • ACH Direct Debit Bank debits and redirects are available for payments over $250.00.

    • Cash (In-person sales only)

    You agree to provide current, complete, and accurate purchase and account information for all purchases made through our Services.
    You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

    You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

    We reserve the right to refuse any order placed through the our website. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address.
    We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors; without direct request to and permission from our company.

  • Please review our Return & Exchange Policy prior to making any purchases through our services.

  • We may include software for use in connection with our Services. If such software is accompanied by an end user license agreement ("EULA"), the terms of the EULA will govern your use of the software. If such software is not accompanied by a EULA, then we grant to you a non-exclusive, revocable, personal, and non-transferable license to use such software solely in connection with our services and in accordance with these Legal Terms. Any software and any related documentation is provided "AS IS" without warranty of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You accept any and all risk arising out of use or performance of any software. You may not reproduce or redistribute any software except in accordance with the EULA or these Legal Terms.

  • You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

    As a user of our Services, you agree not to:

    • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

    • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

    • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of our Services and/or the Content contained therein.

    • Disparage, tarnish, or otherwise harm, in our opinion, us, our image, and/or our Services.

    • Use any information obtained from our Services in order to harass, abuse, or harm another person.

    • Make improper use of our support services or submit false reports of abuse or misconduct.

    • Use our Services in a manner inconsistent with any applicable laws or regulations.

    • Engage in unauthorized framing of or linking to our Services.

    • Upload or transmit (or attempt to upload or to transmit) viruses; Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of our Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of our Services.

    • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

    • Delete the copyright or other proprietary rights notice from any Content.

    • Attempt to impersonate another user or person or use the username of another user.

    • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1x1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").

    • Interfere with, disrupt, or create an undue burden on our Services or the networks or services connected to our Services.

    • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of our Services to you.

    • Attempt to bypass any measures of our Services designed to prevent or restrict access to our Services, or any portion of our Services.

    • Copy or adapt our Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

    • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of our Services.

    • Except as may be the result of standard search engine or internet browser usage: use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses our Services, or use or launch any unauthorized script or other software.

    • Use a buying agent or purchasing agent to make purchases on our Services.

    • Make any unauthorized use of our Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.

    • Use our Services as part of any effort to compete with us or otherwise use our Services and/or our Content for any revenue-generating endeavor or commercial enterprise.

    • Use our Services to advertise or offer to sell goods and services.

  • Our Services does not offer users to submit or post content, other than the exception of product and service reviews. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on our Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the service’s Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:

    • The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.

    • You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, our Services, and other users of our Services to use your Contributions in any manner contemplated by our Services and these Legal Terms.

    • You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by our Services and these Legal Terms.

    • Your Contributions are not false, inaccurate, or misleading.

    • Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.

    • Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).

    • Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.

    • Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and/or to promote violence against any specific person or class of people.

    • Your Contributions do not violate any applicable law, regulation, or rule.

    • Your Contributions do not violate the privacy or publicity rights of any third party.

    • Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.

    • Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.

    • Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

    Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

    Contribution License

    You and Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).

    By submitting suggestions or other feedback regarding our Services, you agree that we can use and share such feedback for any purpose without compensation to you.

    We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

  • We may provide you areas on our Website to leave reviews or ratings for products and/or services. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

    We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to your review.

  • Our Services may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"), Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through our Services or any Third-Party Content posted on, available through, or installed from our Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.

    Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave our Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from our Services or relating to any applications you use or install from our Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

  • We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from our Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of our Services.

  • We care about data privacy and security. Please review our Privacy Policy.
    By using our website, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised our Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of our Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

  • These Legal Terms shall remain in full force and effect while you use our Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

    If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

  • Modifications

    We reserve the right to change, modify, or remove the contents of our Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of our Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

    Corrections

    There may be information within our Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

    Interruptions

    We cannot guarantee our Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify our Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use our Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support our Services or to supply any corrections, updates, or releases in connection therewith.

  • Informal Negotiations

    To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

    Binding Arbitration

    If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the American Arbitration Association website. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. If such costs are determined by the arbitrator to be excessive, we will pay all arbitration fees and expenses. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Jackson, Missouri. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

    If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Jackson, Missouri, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.

    In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one (1) year after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

    Restrictions

    The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

    Exceptions to Informal Negotiations and Arbitration

    The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration:

    • any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party;

    • any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and

    • any claim for injunctive relief.

    If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

  • Our services are provided on an as-is and as-available basis. You agree that your use of our products and/or services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with our services and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of our services’ content or the content of any websites or mobile applications linked to our services and we will assume no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content and materials, (2) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our services, (3) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (4) any interruption or cessation of transmission to or from our services, (5) any bugs, viruses, trojan horses, or the like which may be transmitted to or through our services by any third party, and/or (6) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via our services. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through our services, any hyperlinked website, or any website or mobile application featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you and any third-party providers of products or services.

    As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

  • In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of our services, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the lesser of the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising or $500.00 USD.

    Certain US state laws and international laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.

  • You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) use of our Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of our Services with whom you connected via our Services.

    Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

  • We will maintain certain data that you transmit to our Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services.

    Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using our Services.
    You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

  • Visiting our Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.

    YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.
    You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

  • If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Bivd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

  • These Legal Terms and any policies or operating rules posted by us on our Services or in respect to our Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law.

    We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

    If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.

    There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of our Services.

    You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

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